FAQs

What currency are the prices I see on the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-5 days production time for your order to ship out, average shipping times are 5-10 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at www.blackfoxnaturalcosmetics.shop/pages/contact.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a credit or exchange, if the product is defective or damaged. We give 14 days from the day you receive the product(s). You must ship it back at your own expense, once we have received the product we will credit the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
No. Once an order is submitted, you cannot cancel it.

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at www.blackfoxnaturalcosmetics.shop/pages/contact. If the given address is wrong we can change the address to the correct one within 24 hours.

How long does shipping take?
Shipping times vary as we do ship worldwide. The average shipping time is 5-10 days in the USA or 15-30 days for international shipping.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send us an email to www.blackfoxnaturalcosmetics.shop/pages/contact. We will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.